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Frequently Asked Questions

 

GLOSSARY OF COMMON TERMS

What is an accidental death benefit?
The term accidental death benefit refers to a payment due to the beneficiary of an accidental death insurance policy, which is often a clause or rider connected to a life insurance policy.

What is an additional insured?
With insurance policies, an additional insured is a person or organization that enjoys the benefits of being insured under an insurance policy, in addition to whoever originally purchased the insurance policy.

What is a certificate of insurance?
A certificate of insurance (COI) is a statement of coverage issued by the company that insures your business. Usually no more than one page, a COI provides a summary of your business coverage. It serves as verification that your business is insured. Potential clients may request a COI as a condition of doing business with you.

What is a claim?
An insurance claim is a formal request by a policyholder to an insurance company for coverage or compensation for a covered loss or policy event. The insurance company validates the claim and, if approved, issues payment to the insured or an approved interested party on behalf of the insured.

What is a declaration page?
The page (or pages) of a policy that specifies the named insured, address, policy period, location of premises, policy limits, and other key information that varies from insured to insured. The declarations page is also known as the information page.

What is a deductible?
In an insurance policy, the deductible is the amount paid out of pocket by the policyholder before an insurance provider will pay any expenses.

What is an exclusion?
An exclusion is any specified loss or damage that isn’t covered by the insured’s policy.

What is an insurance policy?
An insurance policy is a contract between the insurer and the policyholder, which determines the claims which the insurer is legally required to pay.

What is an insurance premium?
An insurance premium is the amount of money an individual or business pays for an insurance policy.

What does insured mean?
A person or organization covered by insurance.

What does insurer mean?
An individual or company who, through a contractual agreement, undertakes to compensate specified losses, liability, or damages incurred by another individual. An insurer is frequently an insurance company and is also known as an underwriter.

What is a policy lapse?
When all benefits to the policyholder cease and the policy is terminated due to non-payment of premium amount on the due date or even after the grace period. However, a lapsed policy may be revived by fulfilling the terms and conditions as per the policy statement.

What is primary insured?

A person who fills out and signs a request for insurance coverage is usually referred to as the primary insured or applicant. This person is generally the intended policyowner and is listed as applicant after a policy is issued.

What is a rider?
A rider is an insurance policy provision that adds benefits to or amends the terms of a basic insurance policy. Riders provide insured parties with options such as additional coverage.

What is underwriting?
Underwriting is the process through which an individual or institution takes on financial risk for a fee. 

 

POLICY

Can I increase or decrease my policy?

Yes, you can increase or decrease your policy. Simply send an email to support@woligonow.com with the type of policy you want to change and your contact information. We will arrange for this to be handled for you.

How can I change my address?
Simply send an email to support@woligonow.com with your name, the type of policy you have and your new address. We will arrange for this to be handled for you.

How can I submit a claim?

For Business Insurance —Email: service@insuricaexpress.com; Phone: 405-310-1583

For Disability Insurance —Email: claimsinfo@assurity.com; Phone: 800-869-0355 Ext. 4484

For Accident Insurance or Life Insurance — Email: cservice@ManhattanLife.com; Phone:  800-669-9030 

 

PRODUCTS & SOLUTIONS

What is Accident Insurance?
Accident insurance is a type of insurance where the policy holder is paid directly in the event of an accident resulting in a covered injury of the insured. The insured can spend the benefit payment however they choose.  Accident insurance is complementary to, not a replacement for, health insurance. Learn more here.

What is Business Auto Insurance?
Business auto insurance helps cover physical damage and liability for accidents that happen while driving a business-owned vehicle or using a vehicle for business purposes.  Learn more here.

What is a Business Owner’s Policy?
A business owner’s policy (BOP) offers several insurance products rolled into one, generally targeted to small- and mid-size businesses. Business owners insurance typically includes property, business interruption, and liability insurance.  Learn more here.

What is Commercial Property Insurance?
Commercial property insurance provides benefits to cover payable loss of income or revenue due to property loss.  Learn more here.

What is Cyber Insurance?
Cyber insurance, also known as cyber liability insurance, covers your business in the event of a cyber-attack or data breach where customer information is impacted.  Learn more here.

What is the difference between Accident and Disability Insurance?
Accident insurance is a type of financial product that pays out a lump sum if the insured incurs specific kinds of injury as a result of an accident.  Disability insurance pays the insured benefits for each month they remain disabled and serves as income replacement while the insured is unable to work due to a disability.

What is Disability Insurance?
Disability insurance is a type of insurance that will provide income in the event a worker is unable to perform their work and earn money due to a disability.  Statistics show more than one in four 20-year-olds today will be unable to work due to an illness or injury for 1 year or more during their life before retirement. (US Social Security Administration, Fact Sheet, 2018)  Learn more here.

What is General Liability Insurance?
General liability is a type of insurance policy that provides coverage to a business for bodily injury, personal injury, and property damage caused by the business’s operations, products, or injuries that occur on the business’s premises.  Learn more here.

What is a Health Savings Account?
A health savings account (HSA) is a tax-advantaged medical savings account available to taxpayers in the United States who are enrolled in a high-deductible health plan.  Learn more here.

What is Identity Theft Protection?
 ID Protection helps people protect their personal information, such as usernames, passwords, and credit card numbers by alerting them of breached online services and by giving them specific instructions on how to recover from the challenge with minimum damage.  Woligo offers ID Protection as part of our Safeguard Discount Plan.  Learn more here.

What is an Individual Retirement Account?
An individual retirement account (IRA) allows individuals to save money for retirement in a tax-advantaged way.  An IRA is an account set up at a financial institution that allows an individual to save for retirement with tax-free growth or on a tax-deferred basis.  Learn more here.

What is Life Insurance?
With life insurance, essentially, in exchange for the insured’s premium payments, the insurance company will pay a lump sum known as a death benefit to the beneficiaries upon the death of the insured. The beneficiaries can use the money for whatever purpose they choose.  Learn more here.

What is Professional Liability Insurance?
Professional liability insurance is insurance that protects professionals such as accountants, lawyers, physicians and others against negligence and other claims initiated by their clients. Professionals who have expertise in a specific area require this type of insurance because general liability insurance policies do not offer protection against claims arising out of business or professional practices such as negligence, malpractice, or misrepresentation.  Learn more here.

What is Telehealth?
Telehealth is the use of communications technologies to provide health care from a distance. These technologies may include computers, cameras, videoconferencing, the Internet, and satellite and wireless communications.  Woligo offers Telehealth as part of our Well-Being Discount Plan.  Learn more here.

What is Workers’ Compensation Insurance?
Workers’ compensation insurance is a type of business insurance that provides benefits to employees who suffer work-related injuries or illnesses. Specifically, this insurance helps pay for medical care, wages from lost work time and more.  Learn more here.

PERSONAL INSURANCE

coverage to help protect yourself & your family

BUSINESS INSURANCE

self-employed workers & small business owners

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